Terms of service

Last Updated: July 25, 2026

Welcome to Kusivon.

These Terms of Service (“Terms”) describe the rules and conditions that apply when you access or use the Kusivon website, browse our products, place an order, or use any services provided through our online store.

By accessing our website or purchasing products from Kusivon, you agree to be bound by these Terms.

Please read these Terms carefully before using our website.

1. General Information

Kusivon operates this online store through Shopify, which provides the e-commerce platform that allows us to offer our products and services.

Throughout these Terms, the words “we,” “us,” and “our” refer to Kusivon.

The terms “you” and “customer” refer to any person who accesses our website, creates an account, places an order, or uses our services.

By visiting our website, you confirm that you are legally capable of entering into an agreement and that you agree to comply with these Terms.

2. Use of Our Website

You agree to use the Kusivon website only for lawful purposes.

You may not:

  • Use our website for fraudulent activities;
  • Attempt to interfere with website security or operation;
  • Upload harmful files or malicious software;
  • Copy or misuse website content without permission;
  • Use our products or website in violation of applicable laws.

We reserve the right to restrict or terminate access to our website if we believe a user has violated these Terms or engaged in harmful activities.

3. Product Information

We make reasonable efforts to provide accurate product information, including:

  • Product descriptions;
  • Materials;
  • Colors;
  • Dimensions;
  • Product images;
  • Care information.

Please note that slight variations may occur due to:

  • Different screen settings;
  • Lighting conditions during photography;
  • Manual measurements;
  • Natural variations in materials.

These differences do not necessarily indicate a product defect.

If you receive an item that is damaged, defective, or significantly different from the product description, please contact us according to our Return & Refund Policy.

4. Product Availability

All products are subject to availability.

We reserve the right to:

  • Limit product quantities;
  • Discontinue products;
  • Update product information;
  • Adjust availability without prior notice.

If an item becomes unavailable after your order has been placed, we will contact you and provide an appropriate solution, which may include a refund or alternative arrangement.

5. Pricing and Payment

All prices displayed on the Kusivon website are shown in the applicable currency at checkout.

We reserve the right to update product prices, promotions, and discounts at any time without prior notice.

Price changes will not affect orders that have already been confirmed.

Payment Methods

We accept payments through secure third-party payment providers, including:

  • Shopify Payments
  • PayPal
  • Other payment methods available through Shopify checkout

By submitting payment information, you confirm that:

  • The payment information provided is accurate;
  • You are authorized to use the selected payment method;
  • You authorize us or our payment providers to process your transaction.

Your payment information is handled securely by third-party payment providers according to their own terms and privacy policies.

6. Order Placement and Acceptance

When you place an order through the Kusivon website, you agree that:

  • All information provided is accurate and complete;
  • You are responsible for reviewing your order details before submitting payment;
  • You authorize payment for the selected products.

After placing an order, you will receive an order confirmation email.

Please note that receiving an order confirmation does not always mean that your order has been accepted.

We reserve the right to refuse or cancel an order in situations including:

  • Product availability issues;
  • Incorrect pricing or product information;
  • Suspected fraudulent activity;
  • Errors in customer information;
  • Violation of these Terms.

If your order is canceled after payment has been processed, we will issue a refund to the original payment method.

7. Order Accuracy

Customers are responsible for providing accurate information when placing an order, including:

  • Name;
  • Shipping address;
  • Email address;
  • Phone number;
  • Selected products and quantities.

Please carefully review your order information before completing checkout.

Kusivon is not responsible for delays or delivery issues caused by incorrect information provided by the customer.

If you notice an error after placing an order, please contact us as soon as possible. We will make reasonable efforts to assist you before the order enters the shipping process.

8. Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy.

Our shipping process includes:

  • Order review;
  • Product preparation;
  • Packaging;
  • Shipment arrangement.

Estimated delivery times are provided for reference only and may vary depending on:

  • Shipping destination;
  • Carrier performance;
  • Weather conditions;
  • Holidays;
  • Other circumstances outside our control.

Once an order has been shipped, customers may receive tracking information when available.

For detailed shipping information, please refer to our Shipping Policy.

9. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Customers may request a return for eligible products within the applicable return period.

Products must meet the return requirements described in our Return & Refund Policy.

For detailed information regarding:

  • Return eligibility;
  • Return procedures;
  • Refund processing;
  • Exchange options;

please review our Return & Refund Policy.

10. Accuracy of Website Information

We strive to ensure that all information displayed on our website is accurate and up to date.

However, we cannot guarantee that all content is always:

  • Complete;
  • Error-free;
  • Current.

Information on our website may occasionally contain errors related to:

  • Product descriptions;
  • Pricing;
  • Availability;
  • Website content.

We reserve the right to correct errors and update information at any time.

11. Intellectual Property Rights

All content available on the Kusivon website, including but not limited to:

  • Brand name;
  • Logos;
  • Product images;
  • Product descriptions;
  • Website design;
  • Text and graphics;

is owned by Kusivon or used with appropriate authorization.

You may not copy, reproduce, modify, distribute, sell, or use our content without written permission.

Unauthorized use of our intellectual property may violate applicable laws.

12. User Content and Communications

If you submit information, feedback, reviews, comments, photos, or other content to Kusivon through our website, email, or other communication channels, you agree that:

  • The information you provide is accurate and lawful;
  • You have the right to submit such content;
  • The content does not violate the rights of others.

By submitting content, you allow Kusivon to use such information for purposes related to improving our products, services, and customer experience.

We reserve the right to remove content that:

  • Violates applicable laws;
  • Contains harmful or inappropriate material;
  • Infringes on the rights of others;
  • Interferes with website operations.

13. Third-Party Services

Our website may use third-party services to support our business operations, including:

  • Shopify;
  • Shopify Payments;
  • PayPal;
  • Google Analytics;
  • Shipping and payment service providers.

These third-party providers may have their own terms, conditions, and privacy policies.

Kusivon is not responsible for the policies, practices, or content of third-party services.

Your use of third-party services may be subject to the terms and policies of those providers.

14. Links to Third-Party Websites

Our website may contain links to external websites or services that are not operated by Kusivon.

These links are provided for convenience only.

We do not control and are not responsible for:

  • The content of external websites;
  • Privacy practices of third parties;
  • Security of external services.

We recommend reviewing the terms and privacy policies of any third-party websites you visit.

15. Disclaimer

Kusivon provides products and website services on an “as available” basis.

We make reasonable efforts to ensure that:

  • Product information is accurate;
  • Website functions properly;
  • Services are available.

However, we do not guarantee that:

  • The website will always operate without interruption;
  • All information will always be completely error-free;
  • The website will be free from technical issues.

Product descriptions, images, and measurements are provided to help customers make informed purchasing decisions.

Minor differences in appearance, color, or measurements may occur due to manufacturing processes, photography conditions, or device display settings.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Kusivon shall not be responsible for indirect, incidental, special, or consequential damages resulting from:

  • Use of our website;
  • Purchase or use of our products;
  • Delays caused by circumstances outside our reasonable control;
  • Third-party services.

Our responsibility is limited to the amount paid by the customer for the specific product or order related to the claim, unless otherwise required by applicable law.

17. Force Majeure

Kusivon is not responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters;
  • Severe weather;
  • Transportation interruptions;
  • Government actions;
  • Labor disruptions;
  • Internet or system failures;
  • Other unexpected events.

We will make reasonable efforts to minimize the impact of such situations and continue providing services when possible.

18. Changes to These Terms

We may update or modify these Terms of Service from time to time due to:

  • Changes in business operations;
  • Updates to website functions;
  • Changes in applicable laws;
  • Improvements to customer services.

Updated Terms will be posted on this page with the revised effective date.

Your continued use of our website after changes are posted means you accept the updated Terms.

19. Governing Use of Website

These Terms apply to your use of the Kusivon website and purchases made through our online store.

Any disputes or concerns related to our services will be handled according to applicable laws and regulations.

Nothing in these Terms affects your rights as a consumer under applicable consumer protection laws.

20. Contact Information

If you have any questions regarding these Terms of Service, please contact us.

Kusivon

Email:

info@kusivon.com

Phone:

+1 (302) 551-8151

Business Hours:

Monday – Friday

11:00 AM – 5:00 PM

Eastern Time (ET)

Terms of Service Summary

By using the Kusivon website or placing an order, you agree that:

  • You provide accurate information when ordering;
  • You understand product descriptions and policies before purchasing;
  • Orders, shipping, returns, and refunds follow the applicable policies;
  • Payments are processed securely through trusted providers;
  • Website content and brand materials are protected;
  • Your personal information is handled according to our Privacy Policy.

Thank you for choosing Kusivon.