Shipping policy
Thank you for choosing Kusivon. We are committed to providing reliable shipping services and a smooth shopping experience for our customers throughout the United States. Please review the information below before placing your order.
Shipping Destinations
Kusivon currently ships to all 50 U.S. states and Washington, D.C.
At this time, we are unable to deliver to the following locations:
- APO, FPO, and DPO military addresses
- U.S. territories and possessions
- P.O. Boxes
- Freight forwarding addresses
- Any location where delivery is restricted by the shipping carrier
If an order is placed using an unsupported delivery address, we will contact you before shipment. If an alternative address cannot be provided, the order will be canceled and fully refunded.
Shipping Origin
All orders are shipped directly from our warehouse located in the United States.
Shipping from our U.S. warehouse allows us to provide faster domestic delivery and tracking services for customers within the United States.
Order Processing
Orders are processed Monday through Friday during normal business hours.
Business Hours
Monday – Friday
11:00 AM – 5:00 PM (Eastern Time)
Orders are not processed on weekends or U.S. public holidays.
Order Cut-Off Time
5:00 PM Eastern Time (ET)
- Orders placed before 5:00 PM ET will begin processing on the same business day.
- Orders placed after 5:00 PM ET will begin processing on the next business day.
Processing Time
1–4 business days
Processing includes order verification, product inspection, packaging, and shipment preparation.
During periods of increased order volume, holidays, or promotional events, processing may require additional time.
Shipping Rates & Delivery Time
| Order Value | Shipping Fee | Estimated Delivery |
|---|---|---|
| US$0.00–US$34.99 | US$6.99 | 3–7 Business Days |
| US$35.00–US$49.99 | US$4.99 | 3–7 Business Days |
| US$50.00 and above | Free Shipping | 3–7 Business Days |
Estimated delivery times begin after your order has been processed and shipped.
Delivery estimates are provided by the shipping carrier and are not guaranteed.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information is typically activated within 24 hours after shipment. Depending on the carrier, tracking updates may occasionally take longer to appear.
Customers can monitor the progress of their shipment using the tracking information provided.
Delivery Delays
Although we work with reliable shipping partners, delivery times may occasionally be affected by factors beyond our control, including:
- Severe weather conditions
- National holidays
- High shipping volumes
- Carrier operational delays
- Natural disasters
- Other unforeseen circumstances
If your shipment experiences an unexpected delay, we recommend monitoring the tracking information first. If additional assistance is needed, our customer support team is happy to help.
Incorrect Shipping Information
Please carefully review your shipping address before completing your purchase.
Kusivon is not responsible for delays, returned packages, or additional shipping costs resulting from:
- Incorrect shipping addresses
- Missing apartment or suite numbers
- Invalid postal codes
- Incomplete recipient information
If you notice an error after placing your order, please contact us as soon as possible. We will do our best to update the information before the order ships, although changes cannot be guaranteed once processing has begun.
Undeliverable Packages
If a package is returned to us because it could not be delivered, we will contact you regarding available options.
Additional shipping charges may apply if the package needs to be shipped again due to an incorrect or undeliverable address provided by the customer.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the carrier's recorded delivery date.
Please include:
- Your order number
- Photos of the damaged package (if applicable)
- A brief description of the issue
We will work with the shipping carrier to investigate the situation and provide an appropriate resolution whenever possible.
Delivery Responsibility
A shipment is considered successfully delivered once the shipping carrier marks it as delivered to the address provided during checkout.
If tracking indicates successful delivery but the package cannot be located, customers are encouraged to:
- Check around the delivery location
- Ask household members or neighbors
- Contact the shipping carrier directly
If additional assistance is needed, Kusivon will gladly assist with the investigation process.
Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team.
Phone
+1 (302) 551-8151
Business Hours
Monday – Friday
11:00 AM – 5:00 PM (Eastern Time)