Privacy policy
Last Updated: August 6, 2026
Kusivon (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.
By using our website, placing an order, or providing your information to us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, browse our products, place an order, or contact us, we may collect certain information necessary to provide our services and improve your shopping experience.
Personal Information Personal information is information that can identify you directly or indirectly. Depending on how you interact with our website, we may collect:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment-related information
- Order details
- Customer service communications
We collect this information when you:
- Place an order
- Subscribe to email updates
- Contact customer support
- Participate in promotions or other website activities
Order Information When you make a purchase, we collect information related to your transaction, including:
- Products purchased
- Order amount
- Shipping details
- Payment confirmation information
- Order history
This information is used to process your order, arrange delivery, provide customer support, and maintain accurate purchase records.
Device and Usage Information When you visit our website, certain information may be collected automatically through cookies and similar technologies. This may include:
- IP address
- Browser type
- Device type
- Operating system
- Website pages viewed
- Time spent on pages
- Referring website or source
- Website interaction information
This information helps us understand how visitors use our website, improve website performance, and provide a better shopping experience.
2. How We Use Your Information
We use collected information for legitimate business purposes, including:
Processing and Managing Orders
- Process payments
- Confirm orders
- Prepare and ship purchases
- Provide order updates and tracking information
- Handle returns, refunds, and customer requests
Providing Customer Support
- Respond to questions
- Resolve order-related issues
- Provide assistance regarding products or services
Improving Our Website and Services
- Improve website functionality
- Understand customer preferences
- Improve product presentation
- Enhance the overall shopping experience
Marketing Communications If you choose to subscribe to our marketing emails, we may use your email address to send:
- New product updates
- Collection announcements
- Brand news
- Promotional information
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.
3. Payment Information
When you make a purchase on the Kusivon website, your payment information is processed securely through trusted third-party payment providers. We do not directly store or have access to your complete payment card information. These payment providers process your payment information according to their own privacy policies and security standards.
4. E-commerce Platform
Our online store is hosted on a trusted e-commerce platform that enables us to sell our products and provide services to customers. The platform may collect and process certain information necessary to operate our online store, process transactions, maintain website security, and support store functionality. The platform processes personal information according to its own privacy policies and applicable privacy regulations.
5. Analytics Services
We use website analytics tools to help us understand how visitors interact with our website. These tools may collect information such as website visits, pages viewed, traffic sources, device information, and general usage patterns. This information helps us improve website performance, understand customer behavior, and optimize our products and shopping experience. You can manage or disable cookies through your browser settings.
6. Cookies and Similar Technologies
Our website uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored on your device that help websites remember information about your visit.
We may use cookies to:
- Keep the website functioning properly
- Remember shopping cart information
- Understand website usage
- Improve website performance
- Provide relevant content and services
You can choose to disable cookies through your browser settings. However, disabling cookies may affect certain website functions.
7. How We Share Your Information
We may share your personal information only when necessary to provide our services, complete transactions, or comply with legal obligations.
We may share information with:
- Trusted service providers (e-commerce platform, payment processors, shipping carriers, analytics providers)
- For business operations such as order fulfillment, payment processing, customer support, fraud prevention, and website maintenance
- When required by law or to protect our rights and prevent fraud or security risks
These service providers only receive the information necessary to perform their services.
8. Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. These measures include using secure e-commerce services, working with trusted payment providers, limiting access to personal information, and following appropriate data protection practices.
However, no method of electronic transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
9. Data Retention
We retain your personal information only for as long as necessary to provide our services, complete business purposes, and comply with applicable legal obligations. When personal information is no longer needed, we will take reasonable steps to securely delete or anonymize the information.
10. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information. These rights may include:
- Accessing the personal information we hold about you
- Requesting correction of inaccurate or incomplete information
- Requesting deletion of your personal information (subject to legal requirements)
- Unsubscribing from marketing emails at any time
- Managing cookie preferences through your browser settings
To exercise any of these rights or make a privacy-related request, please contact us using the information provided below. We will respond to your request in a timely manner.
11. Children’s Privacy
Our website and products are intended for general consumers and are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 years old. If you believe that a child has provided us with personal information, please contact us, and we will take reasonable steps to review and remove such information where appropriate.
12. International Data Transfers
As an international e-commerce business, your information may be processed or stored by service providers located in different countries. We take reasonable steps to ensure that your information is handled securely in accordance with applicable privacy requirements.
13. Third-Party Links
Our website may contain links to third-party websites, services, or platforms. These third-party websites have their own privacy policies and practices. Kusivon is not responsible for the privacy practices, content, or security of external websites. We encourage you to review the privacy policies of any third-party websites you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal requirements, or data processing methods. Any updates will be posted on this page with the revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us.
Kusivon Email: info@kusivon.com Phone: +1 (559) 666-1528 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Pacific Time)
U.S. Warehouse Address 1839 S Thunderbolt Dr, Suite E Porterville, CA 93257, United States